Refund policy
Returns for New Boutique Clothing
We want you to feel good about shopping with Plus Up Closet. We accept eligible returns of new boutique clothing purchased through our online store and delivered within the United States. This policy applies to new boutique clothing only; please contact us about the terms for thrifted or in-store purchases.
Request a return within 7 days
Email plusupcloset@gmail.com with your order number, the item you wish to return, and the reason for your return. Submit your request within 7 calendar days of delivery, counting the delivery date shown by tracking as day one. If your order arrives in separate packages, the window begins when the final package is delivered.
Contact us before sending anything back. We will provide return instructions and the correct return address. Do not send online returns to our physical store unless we have instructed you to do so. Returned items must be shipped back within 7 calendar days of submitting the return request. Please retain your tracking information.
Item condition
Items must be unworn, with their original tags attached and the original clear garment packaging bearing the SKU label. Please keep this packaging until you decide whether to keep your purchase. Returns that do not meet these conditions may be declined.
Return shipping
Customers pay return postage for fit, preference, or change-of-mind returns. Original shipping and handling charges are not refundable for these returns.
If an item arrives damaged or you receive an incorrect item, contact us promptly with your order number and photos of the item and packaging. We will help arrange a resolution without charging you return postage for the damaged or incorrect item. Please contact us before purchasing a return label.
Refunds and exchanges
After your return has been received, inspected, and approved, we will refund the amount paid for the eligible returned merchandise to your original payment method. Your bank or payment provider may take additional time to post the credit.
We do not offer direct exchanges. To request another size or color, return the eligible item and place a new order, subject to availability.
Non-returnable items
Bodysuits, intimates and lingerie, swimwear, jewelry, beauty products, and face masks are not eligible for change-of-mind or fit returns. If one of these items arrives damaged or incorrect, please contact us for help.
Questions?
Email plusupcloset@gmail.com before ordering if you need help with sizing or return eligibility.